CANCELLATION AND REFUND POLICY
Seller: Hen Party Italy is a product of NDL Srl
Headquarters: Via Matteotti 39, 50019 Sesto F.no (Florence)
VAT number: IT05241670487
Telephone: +39 055-4485599
Article 11 – Cancellation or modification of the reservation
a) Should Hen Party Italy not be able to provide the booked services for the selected date, Hen Party Italy staff will inform the User-Organizer with an official email by 48 hours (2 working days) from the booking, and will immediately proceed to a full refund of the sum paid.
b) Any cancellation or modification by the User-Organizer must be made by e-mail or via paper, addressed to Hen Party Italy and sent to the address indicated at the beginning of this document.
c) Unless otherwise indicated during the booking, all cancellations requested from the Customer up to 30 days before the scheduled event date, excluded in cases of force majeure or unless the Supplier agrees more favorable conditions, will give rise to a reimbursement of 90% of the sum already paid.
To cancellations happening between 29 and 15 days prior to the scheduled event date, a 50% penalty fee will apply (hence the cancellation will give rise to a refund of 50% of the cost of the Services). If cancellation occurs in the period between 14 days prior to the scheduled event date, and the event date a penalty fee of 100% will apply, hence Hen Party Italy provides no reimbursement of the amount paid.
d) In the event that Hen Party Italy has paid the Supplier, to comply with its obligation arising from the reservation, Hen Party Italy will be exempt from any refund of the participation fee, in cases dependent on third parties or force majeure if the Organizer or the Participants have not protected their package by signing an appropriate insurance policy.
e) When the trip is canceled before departure for any reason, except for the fault of the User, the latter has the right to take advantage of either another package of equivalent or higher quality without a surcharge, or a lower quality package, upon return of the difference in price, or alternatively the User is reimbursed, within seven working days from the moment of cancellation, the sum of money already paid.
f) In the cases provided for in paragraph d), the User has the right to be compensated for any further damage due to the non-execution of the contract.
g) In case of changes requested by the User – Organizer (change of dates, destination, accommodation), a new quote will be sent to the User-Organizer, and the balance resulting from the new quote will be due within 24 hours from its reception. Failure to fully pay the balance by the Client-Organizer and by all participants will result in the suspension of the Services and any payment of any costs depending on the event, without any responsibility for the company NDL srl.
h) In the event that one or more participants decide to cancel their participation in the Stay, after the booking has been confirmed, each individual participant who performs the cancellation will be entitled to reimbursement of his quota (ie the total divided by the number of participants), according to the deadlines provided for in paragraph b of this article.
In case one or more people wish to join the group, after the booking has been confirmed, each of them will be asked to pay 100% of the per capita fee. After receipt of payment, in 48 hours (2 working days) we will check availability and get back with a confirmation, or we will refund the amount paid.